Dai Kong

FAQ

 

Home

Showroom

New Arrivals

Available Soon

Products

Future Models

FAQ

 

 

 

 

 Q. Are all the products from the website available?

 A. 1. Yes, all items shown on the website are available. We will only confirm to our customer on items available at the time of order.

     2. Preorder items are not available at the time of booking/reservation. Final confirmation for stocks available when factory confirmed 

        the models are ready to be send to us.

 Q. Mail orders?

 A. Yes, we ship all over Malaysia and the rest of the world.

 Q. How to order?

 A. Check our website. See something you want just send us your order by email and we will reply to you within 24 hours.

 Q. I don't see what I want from the website?

 A. Send us an email on want you are interest in and we will let you know if we have it somewhere. You be surprise.

 Q. Quotations and delivery cost?

 A. 1. All quotations will be process within 24 hours. Validity of stock for each quotations are reserve for 7 working days.

     2. Upon confirmation of orders we will provide you the quotations for shipping cost by email. You decide then.

 Q. Confirmed orders.

 A. Validity of stocks as for confirmed orders received are 7 working days.  

 Q. Preorders.

    1. All preorders will be secured by 30% payment in advance to our Pay pal account daikonghobby@gmail.com.

    2. Preorder models are not available yet at the time of announcement on our website. Once models are ready from the factory we will

        request for the full payment. When payment in confirmed we will ship out the models within the same day or the next working day.  

    3. Default preorders in result to forfeit of the 30% payment made earlier.    

 Q. How do I pay?

 A. 1. International customers by Pay Pal, Western Union Money Transfer or T.T.

     2. T.T. to our bank account. Bank charges in your country to be bare by you. No extra bank charges in our country.

     3. Visa card, Master card, JCB card, China Union Pay or ATM debit transfer for walk in customers.

      Upon confirmation of payment we will email the delivery schedule in details to you for collection.

 Q. When will I receive my order?

 A. 1. Within East & West Malaysia next 1 to 2 working days by Pos Laju (EMS).

     2. International approximately 12 to 21 days by Regular parcel pos. Parcel can be insured but not all countries.

     3. International approximately 2 to 3 working days by Fedex Int'l Priority or DHL. Depend on which countries.

     4. International approximately 4 to 5 working days by Fedex Int'l Economy insured. Depend on which countries.